returns policy

Core concept: 100% satisfaction guarantee
Buck adheres to the principle of putting dogs first and provides extremely flexible after-sales support for its core subscription services. Usually, there is no mandatory requirement to return unsatisfactory items.

II. Specific policies for different product lines

1. Subscription boxes
   Return requirements: Toys, snacks, and chew bones in monthly subscription boxes cannot be returned directly.

Solution: If your dog doesn’t like a certain toy, is allergic to certain snacks, or is not suitable for it, there is no need to send the item back. The official suggests that you give it to other dog friends or donate it to a local animal shelter.

After-sales handling: Contact the Buck customer support team directly. They usually will provide you with a free replacement of a more suitable toy for your dog or offer corresponding compensation to ensure both the dog and the owner are satisfied.

2. Independent retail products
   If you purchased a single item from an independent store:

Return period: Usually, you must initiate the return within 30 days after receiving the product.

Product condition: The product must be in an unused state, in its original packaging, and no labels or stickers can be torn off.

Contact information: Contact the customer service team via email or the official hotline to obtain return instructions.

3. Technology and hardware products
   Smartwatches: Provide a 60-day refund guarantee (monthly wireless service package fees will not be refunded).

Routers and hardware devices: Usually, you can contact the customer service to handle the return within the 30-day return window.

III. How to contact customer service
If you need to request a refund, replacement, or consultation for an order, you can contact Buck’s official customer service through the following methods:

Real-time online chat: Log in to the Buck website, click the chat bubble at the bottom of the page, and communicate with the human customer service.